What's wrong with America?

No, that's not an open ended response question. That was my thought as I left the MINI dealership this afternoon. I love my MINI service advisor. Yes, I have a true love for the man who makes sure my car is always operating smoothly. Today, I took my precious car for new tires. I was sad to break down for the $866 expense (that was only two tires), but with summer in Arizona well underway I had no choice. When I arrived to retrieve my car, Justin, my service advisor, told me they found my arm bushings had "separated completely" (I can't explain it. All I know is they are expensive and my car is not under warranty). Thankfully, he called MINI HQ and talked them into covering the full cost of replacing the arm bushings. Amazing! He saved me nearly a thousand dollars. Now what does this have to do with America? Earlier this week I went to my doctors office. I made an appointment for my last injection of a series of three. I specifically made my appointment in 2008 so my health insurance would cover the injection. Last year I paid out of pocket for my second because the first one ate up the allotted amount for injections under my plan. So, this week I was informed that since I did not follow up the third injection in the specified four months I would have to pay out of pocket for the stupid thing. Seriously? I had to pay out of pocket for the second because the insurance wouldn't cover even though it was done in the appropriate time frame. I said "no thanks" to the $300 injection and made it clear something was amiss- "we'll get back to you." Right.

So, how is it that I get better treatment at my car dealership than my doctor's office? Isn't my doctor supposed to be my advocate? I wish my MINI service advisor was my doctor.